SMS Terms & Consent

Last Updated: May 14, 2026

SMS Text Messaging Terms & Conditions

By providing your mobile phone number to Turbo Junk Removal 24/7 and opting in to receive text messages, you expressly consent to receive recurring automated marketing and transactional text messages (SMS/MMS) from or on behalf of Turbo Junk Removal 24/7 at the mobile number provided, even if your mobile number is registered on any state or federal Do Not Call list.

Your Consent

What You're Agreeing To

By opting in to receive text messages from Turbo Junk Removal 24/7, you agree to receive:

• Appointment reminders and confirmations for scheduled junk removal services
• Service updates and notifications about your scheduled pickup or service status
• Quote follow-ups and responses to your service inquiries
• Promotional offers and discounts (marketing messages) on our junk removal services
• Customer service communications related to your service requests
• Surveys and feedback requests to improve our services

Consent is Not Required for Purchase

You are not required to consent to receive promotional or marketing text messages as a condition of purchasing any goods or services from Turbo Junk Removal 24/7. You may contact us by phone at (650) 889-5055 or email to schedule services without opting in to text messages.

How We Obtain Your Consent

We may obtain your consent to receive text messages through:

• Checking a box or providing your phone number on our website forms
• Providing your phone number during a phone call and verbally agreeing to receive texts
• Texting a keyword (such as "START" or "JOIN") to our phone number
• Completing a paper form that includes SMS opt-in language

Message Frequency & Data Rates

Message Frequency

Message frequency varies depending on your interaction with our services:

• Transactional Messages: You may receive 1-3 messages per scheduled service (appointment confirmation, reminder, completion notification)
• Marketing Messages: You may receive up to 4-6 promotional messages per month
• Service Inquiries: You may receive 1-3 messages in response to quote requests or questions

Total message frequency will not exceed 10 messages per month unless you actively engage in two-way communication with us.

Data Rates & Charges

Message and data rates may apply. Standard messaging rates from your mobile carrier will apply to all SMS messages sent and received. Turbo Junk Removal 24/7 does not charge for text messages, but your mobile carrier may charge you for messages sent and received according to your mobile service plan. Please contact your mobile carrier for information about your specific plan and any applicable charges.

Supported Carriers

Our SMS program is supported on all major U.S. carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, MetroPCS, U.S. Cellular, Boost, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.

How to Opt-Out (Stop Messages)

Text Message Opt-Out

You may opt-out of receiving text messages from Turbo Junk Removal 24/7 at any time by using any of the following methods:

Opt-Out Confirmation

After you opt-out, you will receive one final confirmation text message stating that you have been successfully removed from our SMS list. After receiving this confirmation, you will no longer receive text messages from Turbo Junk Removal 24/7, except as required by law or to confirm important transactional information (such as a scheduled appointment you have already booked).

Re-Opting In

If you opt-out and later wish to receive text messages again, you may re-opt-in by:

• Texting START or UNSTOP to (650) 889-5055
• Providing your phone number on our website and checking the SMS opt-in box
• Calling us at (650) 889-5055 and requesting to be added back to our text message list

Help & Customer Support

Getting Help

For help or questions about our SMS program, you may:

• Text HELP to (650) 889-5055 for automated assistance
• Call us at (650) 889-5055 (Monday-Sunday, 7:00 AM - 7:00 PM PT)
• Email us at [email protected]

When you text HELP to (650) 889-5055, you will receive a message with:

• Information about our SMS program
• Instructions on how to opt-out
• Our customer service contact information

Privacy & Your Information

How We Use Your Phone Number

We collect and use your mobile phone number to:

• Send you service-related text messages (appointment reminders, confirmations, updates)
• Send you marketing and promotional offers (if you've opted in)
• Respond to your questions and service requests
• Provide customer support

Information We Collect

When you opt in to our SMS program, we may collect:

• Your mobile phone number
• Your name (if provided)
• Your service address or location
• Information about your service preferences and history
• Messages you send to us

How We Protect Your Information

We implement reasonable security measures to protect your personal information, including your mobile phone number, from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

We Do Not Sell Your Information

Turbo Junk Removal 24/7 does not sell, rent, or share your mobile phone number with third parties for their marketing purposes. We may share your information with service providers who assist us in operating our SMS program (such as SMS platform providers), but only to the extent necessary to provide our services to you.

Privacy Policy

Your use of our SMS services is also governed by our Privacy Policy. For more information about how we collect, use, and protect your personal information, please review our Privacy Policy at [insert privacy policy URL].

Important Terms & Disclaimers

Automated Messages

Some of our text messages are sent using automated technology and may be pre-recorded. By opting in, you consent to receive such automated messages.

Delivery Not Guaranteed

We do not guarantee that text messages will be delivered to you in a timely manner or at all. Message delivery may be delayed or fail due to factors outside our control, including but not limited to: carrier network issues, mobile device settings, signal strength, or your device being turned off.

No Emergency Communications

Do not use text messaging to communicate emergency situations or urgent service needs. For urgent matters, please call us directly at (650) 889-5055.

Your Responsibilities

You are responsible for:

• Maintaining an active mobile phone number with a participating carrier
• All charges from your mobile carrier related to text messaging
• Notifying us if your mobile phone number changes
• Keeping your mobile device secure and preventing unauthorized access

Changes to These Terms

We reserve the right to modify these SMS Terms & Conditions at any time. We will notify you of material changes by:

• Sending a text message to your mobile number
• Posting updated terms on our website
• Providing notice through other reasonable means

Your continued participation in our SMS program after receiving notice of changes constitutes your acceptance of the updated terms.

Termination

We reserve the right to terminate our SMS program or your participation in it at any time, with or without notice, for any reason, including but not limited to:

• Violation of these terms
• Abusive or inappropriate communications
• Technical or operational reasons

Compliance & Legal Information

TCPA Compliance

Turbo Junk Removal 24/7 complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws regarding text message marketing. We obtain express written consent before sending marketing text messages and provide clear opt-out instructions in every marketing message.

CTIA Best Practices

Our SMS program follows the Cellular Telecommunications Industry Association (CTIA) Consumer Best Practices for messaging, including:

• Obtaining clear and conspicuous consent before sending messages
• Providing clear opt-out instructions
• Honoring opt-out requests promptly (within 10 days, typically within 24 hours)
• Maintaining accurate records of consent
• Being transparent about message frequency and charges

State-Specific Rights

Depending on your state of residence, you may have additional rights regarding text message marketing. If you have questions about your rights under state law, please contact us using the information below.

Agreement to Terms

By opting in to receive text messages from Turbo Junk Removal 24/7, you acknowledge that you have read, understood, and agree to be bound by these SMS Terms & Conditions. If you do not agree to these terms, please do not opt in to our SMS program.

These terms apply to text messages sent by or on behalf of Turbo Junk Removal 24/7. For questions about these terms or our SMS program, please contact us at (650) 889-5055 or [email protected].